At Phia Containers, we deliver high-quality shipping containers across the United States and Canada. Due to the oversized, heavy nature of our products, all deliveries use specialized freight carriers requiring coordination for trucking, potential cranes, and customs clearance for cross-border shipments. Please review this policy carefully before ordering.

Where We Ship

We ship to addresses in the continental United States and Canada (including most provinces).
• Remote areas (e.g., Alaska, or islands) may incur additional fees or require special arrangements—contact us for a quote.
• We do not ship to P.O. boxes, APO/FPO addresses, or international destinations beyond Canada at this time.

Order Processing Time

Orders processed within [e.g., 7-21 business days] after payment confirmation. This includes inspection, preparation, loading, and scheduling with freight partners. You will receive a confirmation email once processed and ready for dispatch.

Shipping Methods and Carriers

We partner with reputable specialized freight carriers for safe container transport, such as J.B. Hunt Intermodal, Schneider National, Hub Group, Heavy Haulers, Container Movers, CSA Transportation, and other heavy haul experts experienced in USA-Canada cross-border delivery.
• Delivery typically uses flatbed trailers, tilt-beds, sidelifters, or cranes.
• Standard service includes curbside or accessible site drop-off.
• Additional options (e.g., crane unloading, precise placement) are available at extra cost—request a quote.

Shipping Costs

Shipping is not included in the product price and is quoted separately based on:
• Container size/type/weight
• Origin and destination locations
• Distance, fuel surcharges, access fees (e.g., residential or limited access)
• Cross-border fees (if applicable)
We provide custom quotes at checkout or via inquiry. Contact us for an accurate estimate before ordering. No free shipping is available due to the specialized nature of container freight.

Estimated Delivery Times

• Within USA (continental): [e.g., 7-21 business days] after dispatch
• Within Canada (from USA or vice versa): [e.g., 10-28 business days], depending on customs clearance
• Cross-border: Additional time for border processing
These are estimates—actual times vary by carrier availability, weather, road conditions, and customs. We provide tracking updates once en route.
Cross-Border Shipping (USA to Canada or Canada to USA)
Shipments crossing the border require customs documentation.
• Customers are responsible for any applicable duties, taxes (e.g., GST/HST/PST in Canada), brokerage fees, or import charges.
• Under CUSMA (USMCA), many containers qualify for duty-free entry if originating in the USA/Canada/Mexico with proper certification.
• We assist with paperwork, but final assessments are by border agencies (CBSA or CBP). Unexpected fees may apply—quote includes estimates where possible.

Delivery Requirements

• A responsible adult must be present to sign, inspect, and accept delivery.
• Site must be accessible for large trucks (e.g., clearance for 40-60 ft trailers). Limited access may require extra fees or alternate plans.
• Customer handles unloading unless pre-arranged (e.g., crane service). Professional assistance is recommended for placement.

Tracking Your Order

You receive a tracking number via email after dispatch. Monitor via the carrier’s site or contact us for updates.
Damaged or Delayed Shipments
Containers are inspected before shipment. Upon delivery:
• Inspect immediately and note damage on the delivery receipt before signing.
• Report issues (with photos) within [e.g., 48 hours] for claims assistance.
• We help with carrier insurance, but liability shifts upon signed delivery.